Manufacturing · Project 01
Customer support system
Manufacturer. Does the work of 3 agents.
3 agents
Workload absorbed by the system
Hours to minutes
First reply time
What it looked like before
A manufacturer was running three people on inbox and chat. Same questions, same policies, every day.
What replaced it
We built support on their actual replies, products, and rules. It now carries that load. First reply went from hours to minutes. The three people moved onto work a system cannot do.
The result
Does the work of 3 agents.
How it was built
| Trained on | Their own sent replies, the product catalogue, and the rules the team actually applies rather than the ones published in the help centre. |
|---|---|
| Where a human stayed | Anything outside the stated policy, and any thread a customer has already escalated. |
| Runs in | Their accounts, on their billing, owned by a named person on their team. |
Industries where this comes up
AI Automation for Manufacturing and DistributionQuoting, support, and floor knowledge for manufacturers and distributors at $3M to $10M. The operations worth replacing and what they return.AI Automation for Ecommerce BrandsSupport volume, returns, and supplier communication for ecommerce brands at $3M to $10M. Which operations are worth replacing and what they return.AI Automation for Multi-Location ClinicsFront desk load, inbound qualification, and scheduling for multi-location clinics. What is worth replacing, and where a human has to stay.
Other transformations
Find out what your most expensive operation is
The assessment covers the whole company: how you get customers, how you deliver, and how the place runs. You get it in writing, and you can build from it with or without us.